Real outcomes from Australian businesses. All stories are published with permission and identifying details have been generalised at the client's request.
Construction subcontractor — Queensland
When the head contractor on a Brisbane civil works project entered voluntary administration, we had $47,000 in unpaid materials invoices and no idea where to start. Merion's team identified that we had a valid PPSR registration over the materials supplied — something we had done almost by habit when we set up the subcontract. Within three weeks of the administration being announced, Merion had lodged the PPSR claim with the administrator and recovered the full $47,000 ahead of unsecured creditors. Without that registration — and without someone who knew how to act on it quickly — we would have joined a long queue and recovered cents in the dollar.
Medical billing company — New South Wales
We manage gap billing and private health fund reconciliation for a group of specialist clinics in Sydney. Over twelve months, a cohort of 340 outstanding patient gap accounts had reached 90+ days with a total value of $180,000. Internal follow-up had stalled — the practice managers were too busy, and patients don't always respond well to a clinical admin team chasing money. Merion took the full cohort, handled all patient contact in a measured and respectful way, and returned 73% recovered within the first ninety days. The remaining balance was mostly accounts where the patient had genuine hardship, which Merion identified early and referred back to us to manage directly. The process was cleaner than we expected and patient relationships were intact throughout.
Recruitment agency — Victoria
A long-standing client placed three permanent candidates through us — a combined placement fee of $38,500 — and then refused to pay, claiming none of the placements were "a fit" despite all three candidates still being employed eight months later. We tried to resolve it internally for two months before engaging Merion. They reviewed our terms of business, confirmed the fee was enforceable, and issued a formal letter of demand citing the specific terms and the employment evidence. The client paid in full within fourteen days. We did not need to commence legal proceedings. Merion's opinion was that the dispute was a cash-flow tactic, not a genuine objection, and the letter made that position clear.
IT services business — ACT
We held six months of unpaid subcontractor invoices from a Federal Government panel contractor — $95,000 in total across four project milestones. The prime contractor kept citing "approval delays" from the agency, which we could not verify and which were not a condition of our subcontract. After five months of internal follow-up Merion sent a pre-legal notice citing the specific payment terms and flagging our intention to issue a statutory demand if payment was not received within fourteen days. The full $95,000 was paid in eleven days. The contractor claimed the agency had finally approved the invoices, which may be true. Either way, Merion's notice created a deadline that six months of emails had not.
Wholesale food distributor — Queensland
We supply dry goods and packaging to hospitality businesses across South East Queensland. By mid-2025 we had fourteen accounts that had gone past sixty days with a combined balance of $62,000 — mostly smaller cafes and restaurants that were clearly under pressure but still trading. We did not want to damage those relationships with aggressive collection. Merion's approach matched what we wanted: professional contact, a structured payment arrangement where needed, and clear updates to us at each stage. Average resolution across the fourteen accounts was 48 days from referral. Twelve were paid in full; two settled for agreed amounts under hardship arrangements. We kept all fourteen as active customers.
Engineering consultancy — NSW
A $134,000 milestone payment on a structural design contract was disputed by the developer on the basis that our deliverables were "incomplete." The deliverables met the specification precisely — the developer's architect had changed scope mid-stage and was attempting to withhold payment while that argument played out. Merion's team asked us to compile a detailed record of the agreed milestone criteria, the submitted documents, and the scope change correspondence. Armed with that documentation, they opened a structured negotiation directly with the developer's commercial manager rather than their legal team. The $134,000 was paid in full over two instalments across forty-five days. The approach avoided litigation and preserved a working relationship with a developer we still work with today.
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