Merion
Policies
Fair, transparent and compliant conduct sits at the centre of how Merion operates. The policies below set out the standards we hold ourselves to and the support available to anyone we deal with. They are written in plain language and reviewed regularly.
If you are a customer with an account, the Account Centre brings together everything you can do — pay, check a balance, request a statement, set up a plan, or raise a concern.
Our policies
- Complaints Handling Policy — how to raise a concern and how we respond.
- Financial Hardship Policy — support if paying would cause hardship.
- Debt Collection Practices — the conduct standards every contact follows.
- Supporting Vulnerable Customers — extra care where it is needed.
- Cookie Policy — how this website uses cookies.
- Accessibility Statement — our commitment to an accessible website.
Related
- Privacy Policy — how we collect, use and protect personal information.
- Financial Disclosures — how we are regulated and the standards we meet.
- Terms of Service — the terms governing use of this website.
Need to talk to someone?Our team is here to help during office hours.
Get started
Ready to talk to Merion?
Whether you have accounts to recover or a question about a notice, the first conversation is always obligation-free.