Financial Disclosures
Transparency about who we are, how we are regulated, and the standards we hold ourselves to.
This page is provided for general information and transparency. It is not legal advice. If you are dealing with a specific account, please contact us directly.
Company identification
This website is operated by:
| Legal entity | Merion Pty Limited |
|---|---|
| Registered ACN | 684 211 390 |
| Business activity | Commercial debt recovery and receivables management |
| contact@merion.com.au | |
| Phone | (08) 6325 5761 |
Licensing notice
Merion Pty Limited is not required to hold a Commercial Agent Licence in Queensland, Victoria, New South Wales, or the Australian Capital Territory, as we do not engage in field-agent activities. Our operations comply with all relevant state and federal regulations.
Licensing requirements for debt collection differ between Australian states and territories, and are generally tied to the type of activity undertaken. Our operating model is built around remote, correspondence-based recovery rather than field-agent attendance. Where a licence, registration or other authorisation is required for an activity we undertake, we hold it.
Regulatory compliance
Our recovery practices are conducted in accordance with the laws that govern debt collection in Australia, including:
- the ACCC and ASIC Debt Collection Guideline for collectors and creditors;
- the Australian Consumer Law provisions relating to misleading, deceptive and unconscionable conduct, and undue harassment or coercion;
- the Privacy Act and the Australian Privacy Principles, in relation to the handling of personal information;
- relevant state and territory legislation applicable to our activities.
We review our processes regularly to keep them aligned with current regulatory guidance.
Standards of conduct
Effective recovery does not require aggression. We commit to contact that is:
Debtor rights
If you have been contacted about an outstanding amount, you are entitled to:
- be told the name of the original creditor and the amount claimed;
- request information that verifies the debt;
- dispute the debt if you believe it is not owed or is incorrect;
- be treated without harassment, intimidation or misleading conduct;
- discuss a payment arrangement appropriate to your circumstances.
If you have received written contact from us, our Received a Letter page sets out your options in plain language.
Complaints & disputes
We take concerns about our conduct seriously. If you wish to make a complaint:
- Contact us in writing at contact@merion.com.au, setting out your concern and any relevant details.
- We will acknowledge your complaint and review it promptly and fairly.
- We will respond to you with the outcome and the reasons for it.
If you are not satisfied with our response, you may be able to escalate the matter to the relevant state or territory consumer protection agency, or to the ACCC.