Refer in minutes
Submit a debt and attach your proof of agreement from any device.
The Merion platform
Recovery you can see — online
Refer a debt in minutes, track every case in real time, and let your customers pay securely online. Merion pairs a disciplined recovery team with a modern, secure portal.
Most recovery still runs on phone calls, spreadsheets and lost email threads. Merion does it differently. Our secure online portal gives clients a live view of every account they've referred, and gives the people who owe money a simple, dignified way to resolve it.
One platform, two sides: clients refer and track; customers pay and manage. Everything is recorded, access is controlled by role, and card payments are handled entirely by our PCI-compliant provider — we never see or store a card number.
What you get
A smarter way to manage recovery
Secure documents
Invoices and contracts are stored privately, accessible only to those who should see them.
Shared case notes
You and our team work from one timeline — nothing slips through the cracks.
Customers pay online
Card or bank transfer, in full or in part — fast, secure and reconciled automatically.
Self-service plans
Customers can propose a payment arrangement that genuinely fits their situation.
Transparent & compliant
A full audit trail on every account, built around the ACCC & ASIC guideline.
One platform, two sides
Clients refer and track; customers pay and manage — securely, online, any time.
AI, done responsibly
An AI layer that assists — while people stay in control
Merion can pair its recovery team with an AI assistant that speeds the work up without taking it out of human hands. It drafts, summarises and suggests; our people review, decide and act. It never contacts a customer on its own.
Help on every page
A built-in assistant answers questions for clients and customers in plain language, any time — and points you to a person when that is the right call.
Faster, consistent drafting
Our team can summarise a case or draft a reply in seconds, then review and adjust it before anything is used or sent.
Compliant by design
The assistant follows the ACCC & ASIC guideline (RG 96): factual, fair and never coercive — and it can never decide or take a collection action.
Human-in-control by default: every AI suggestion is reviewed by a person before it counts, and the firm controls whether AI is switched on at all. AI is general assistance — not legal or financial advice.
Common questions
Frequently asked questions
Who can use the portal?
Clients (creditors) register to refer debts and track recovery. Customers (debtors) receive a secure invitation to log in once their account is set up.
How do customers pay?
Securely by card through our payment provider, or by bank transfer — in full, in part, or on an agreed plan.
Is my information secure?
Yes. Access is controlled by role, documents are stored in a private area, and card payments are processed by a PCI-compliant provider — Merion never stores card details.
Further reading
Guides that may help
The commercial debt recovery process, end to end
What actually happens after you refer an overdue account — every stage from verification to resolution, and what you can see at each step.
The credit-control playbook
The habits that measurably shorten the time it takes to get paid — none of which need new software, only consistency.
Unpaid invoice: the escalation timeline
A practical, day-by-day timeline for chasing an overdue commercial account — from the day it falls due to the point where referring it makes sense.
Get started
Ready to recover smarter?
Register a client account, or refer your first debt today.