The recovery process, step by step
From the moment you refer an account to the day the funds land, here is exactly what happens — and what you'll see in the portal at every stage. No upfront fees, no lock-in, no surprises.
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Refer & appraise
Send us the account through the client portal or a short form. A specialist reviews it free and tells you, in plain terms, whether it is worth pursuing and how we will approach it — before any cost is incurred.
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First contact & demand
We open a professional dialogue with the debtor and issue a formal letter of demand setting out the amount owed and a clear deadline. Most accounts that resolve at all resolve right here, without escalation.
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Negotiate & arrange
Where a debtor cannot pay in full straight away, we negotiate a structured payment arrangement that gets you paid while keeping the commercial relationship intact. Every arrangement is documented in writing.
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Resolve & settle
The account is paid — in full or under the agreed arrangement. Funds are reconciled and remitted to you, and you watch every movement happen in real time in the client portal.
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Escalate if needed
If direct recovery stalls, we advise on escalation — formal action through the appropriate court or referral to a solicitor — so you can make an informed call. You are never locked in, and the account is always yours.
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Recovered & closed
Recovered funds reach your account and the case closes. Our commission comes only from what we actually collect — if we recover nothing on an account, you pay nothing for it.
- No recovery, no feeCommission only on what we actually collect.
- Real-time visibilityTrack every account in the client portal as it moves.
- Relationships protectedFirm, professional, never heavy-handed.
- Fully compliantConduct governed by Australian law and the Privacy Principles.
Start the process today.
Refer a debt and a specialist reviews it within one business day — or get a free appraisal first.