A plain, itemised statement
See the original amount, anything that has been added, and every payment — set out clearly.
The platform · For customers
A clear, private way to sort it out
If you have had a letter from us, signing in shows you exactly what is owed and lets you settle it on your terms — by card or bank transfer, in full or over time.
Owing money is stressful, and being chased for it can feel worse. We try hard to make the paying part simple and free of pressure. Sign in with the reference printed on your letter and you will see a plain statement of what is owed and how it adds up — no jargon, and no surprise extras.
Pay the whole amount, or pay what you can now and arrange the rest. If money is genuinely tight, say so: there is a place to ask for hardship help, and we pause contact while we look at your options. What you do here is private — your employer, your family and your neighbours never hear about it from us.
Your options
Built to be fair, not frightening
Pay however suits you
Card or bank transfer, the full amount or part of it, at a time that works for you.
Set up a plan
Propose instalments that actually fit your budget, rather than a figure someone else picked.
Ask for hardship help
Tell us if you are struggling and contact pauses while we consider your situation properly.
Raise a query
Think the amount is wrong, or that it is not yours? Flag it and collection pauses while we check.
Keep your receipts
Download a receipt for every payment, and a full statement whenever you need one.
You are not on your own
Free, independent advice is available from the National Debt Helpline on 1800 007 007.
Common questions
Frequently asked questions
I cannot pay it all at once. What can I do?
Pay what you can and propose a plan for the rest, or contact us to talk it through. We would far rather agree something workable than push you somewhere you cannot go.
Is paying online secure?
Yes. Card payments are handled entirely by a specialist, PCI-compliant payment provider. Merion never sees or stores your card number.
Who can see that I owe this?
Only you and the people handling your account. We do not discuss your debt with your employer, family or anyone else, and our messages never reveal it to a third party.
Get started
Want to talk to a person first?
Contact us — we will answer your questions honestly, and without pressure.