Reclaim your team's time
Stop spending finance and admin hours on repeat follow-up calls.
Comparison
In-house vs outsourced debt collection
Chasing overdue accounts in-house ties up your team and strains customer relationships. Outsourcing to Merion is commission-only — you only pay on what we recover.
Most businesses start by chasing overdue invoices themselves. That works for the first reminder or two, but the longer an account ages the more time it consumes — and the more awkward it becomes to keep pressing a customer you want to keep. Internal collections also carry a hidden cost: the hours your finance or admin team spends chasing payment is time not spent on the work you actually employ them for.
Outsourcing changes the equation. Merion absorbs the follow-up, applies a consistent and compliant process, and removes the day-to-day friction from your relationship with the debtor. Because we work on commission, there is no upfront cost and no retainer — we are only paid on what we recover. You keep full visibility through online tracking, and your team gets its time back. Many clients use a simple rule of thumb: handle the first gentle reminders internally, then refer the account once it is clearly overdue.
Weighing it up
What outsourcing changes
Protect the relationship
A professional third party removes the friction of chasing a customer directly.
No retainer, no upfront fee
Commission-only means cost is tied directly to recovery.
Full visibility online
Track every referred account in real time, without the manual workload.
Hand off the chasing, keep the control
Refer overdue accounts and follow every step online — without tying up your team.
Common questions
Frequently asked questions
When should I outsource instead of chasing it myself?
A common approach is to handle the first one or two reminders internally, then refer the account to us once it is clearly overdue.
Do I lose visibility if I outsource?
No. You can track every referred account online in real time and see exactly where it stands.
Is there a retainer or subscription?
No. We work on commission only — there is no retainer and nothing to pay upfront.
Where do you recover accounts?
Across Queensland, Victoria, New South Wales and the ACT.
Get started
Spending too long chasing invoices?
Refer an overdue account and get your time back — the appraisal is free.