Compliance-first
A process built around the ACCC & ASIC debt collection guideline from day one.
Finance & lenders
Debt recovery for finance & lenders
Lenders, brokers and finance providers need a recovery partner who treats compliance as the starting point. Merion recovers arrears professionally and within the rules that govern your sector.
In finance, an overdue account is rarely just an overdue account — it sits inside a regulated relationship, with obligations around hardship, disclosure and conduct that a generalist collector can easily get wrong. Getting recovery right means recovering the money and protecting your licence and reputation.
Merion recovers commercial arrears for lenders, brokers, equipment financiers and finance intermediaries, with a documented, compliant process and clear escalation paths — including to external dispute resolution where that is the right course.
How we help
Recovery tailored to how you get paid
Hardship handled properly
Genuine hardship and dispute requests are assessed fairly, not steam-rolled.
Documented & defensible
Reporting and records that stand up to audit and regulator scrutiny.
Recovery that protects your licence
Firm, professional collection that keeps conduct and compliance front of mind.
Common questions
Frequently asked questions
Do you follow the ACCC & ASIC guideline?
Always. Every contact and escalation is designed around the ACCC and ASIC debt collection guideline, which matters most in a regulated sector like finance.
How do you handle a hardship claim?
We pause, assess it on its merits, and work toward a sustainable arrangement — documenting each step so your obligations are demonstrably met.
What does it cost?
Recovery is on commission — a percentage of what we recover, agreed in writing first. No recovery on an account means no commission on it.
Further reading
Guides that may help
The commercial debt recovery process, end to end
What actually happens after you refer an overdue account — every stage from verification to resolution, and what you can see at each step.
The credit-control playbook
The habits that measurably shorten the time it takes to get paid — none of which need new software, only consistency.
Unpaid invoice: the escalation timeline
A practical, day-by-day timeline for chasing an overdue commercial account — from the day it falls due to the point where referring it makes sense.
Get started
Arrears to recover?
Refer them to a team that recovers compliantly — the assessment is free.