Handled with care
Respectful, considerate contact suited to an aged-care context.
Aged care
Debt recovery for aged care
Aged-care fees and accommodation accounts must be recovered with exceptional sensitivity. Merion does so professionally, respectfully, and with hardship and privacy handled with real care.
Few accounts are as sensitive as those in aged care. Behind an unpaid fee is a resident, a family and often a difficult set of circumstances — yet providers still have to recover what they are owed to keep delivering care. It calls for a recovery partner with judgement, not just process.
Merion recovers commercial accounts for aged-care providers and suppliers with the sensitivity the setting demands, careful handling of hardship and family circumstances, and strict respect for privacy.
How we help
Recovery tailored to how you get paid
Hardship-sensitive
Family circumstances and genuine hardship assessed with judgement.
Privacy first
Personal information protected under the Australian Privacy Principles.
Recovery with dignity
Firm where it needs to be, sensitive where it matters most.
Common questions
Frequently asked questions
How sensitively are residents and families treated?
With genuine care. Contact is respectful, hardship is taken seriously, and we adapt the approach to the circumstances of each account.
What aged-care debts do you recover?
Commercial fees, accommodation and service accounts owed to providers, and supplier invoices within the sector.
Is privacy protected?
Yes — personal information is handled strictly in line with the Australian Privacy Principles at every step.
Further reading
Guides that may help
The commercial debt recovery process, end to end
What actually happens after you refer an overdue account — every stage from verification to resolution, and what you can see at each step.
The credit-control playbook
The habits that measurably shorten the time it takes to get paid — none of which need new software, only consistency.
Unpaid invoice: the escalation timeline
A practical, day-by-day timeline for chasing an overdue commercial account — from the day it falls due to the point where referring it makes sense.
Get started
Sensitive accounts to recover?
Talk to a team that handles them with the care they need.