RAD/DAP and fee disputes understood
Recovery grounded in the aged care funding structures, accommodation agreements and fee disclosure obligations that define the sector.
Aged care & retirement living
Debt recovery for aged care providers
Facility fees, RAD/DAP shortfalls, home care gap payments and NDIS-overlap billing disputes require exceptional sensitivity alongside genuine recovery skill. Merion handles both.
Aged care providers face a credit environment unlike almost any other sector. Refundable Accommodation Deposits (RADs) and Daily Accommodation Payments (DAPs) involve significant sums tied to the financial circumstances of residents and their families, and disputes over these amounts are common at transition points — entry, room changes and departure. Home care packages create their own exposure: gap payments between what the government funds and what the client owes can accumulate over months before anyone acts. Where residents also hold NDIS funding, billing overlaps between the aged care and NDIS systems add another layer of complexity to what is already a sensitive recovery situation.
Merion recovers commercial accounts for residential aged care facilities, retirement village operators, home care package providers and aged care suppliers. We understand the funding structures that underpin these accounts — from the Aged Care Act and ACFI-era transitions to AN-ACC funding, fee disclosure requirements and the Complaints Commissioner's jurisdiction — and we apply a recovery process that is firm on the facts while genuinely respectful of the human circumstances behind every account. Privacy is maintained strictly, hardship and family difficulty are assessed with real judgement, and contact is always appropriate to the sensitivity of the setting.
How we help
Recovery tailored to how you get paid
Sensitivity without softness
Genuine care for resident and family circumstances — firm on the debt, respectful in every contact.
Privacy and compliance
Personal information handled under the Privacy Act and the aged care sector's specific obligations.
Recovery with dignity
Firm where it needs to be, sensitive where it matters most.
Common questions
Frequently asked questions
Do you work with aged care providers and retirement village operators?
Yes — residential facilities, retirement villages, home care package providers and aged care suppliers are all clients we work with. Recovery is tailored to the specific funding structure of each account.
How are RAD/DAP disputes and fee arrears handled?
We review the accommodation agreement, the funding arrangement and the specific amounts in dispute before acting. Where amounts are genuinely contested, we establish the factual position first — a clear basis resolves more than pressure in a sector where regulatory scrutiny is real.
How are residents, families and estates treated during recovery?
With genuine sensitivity. Contact is respectful, hardship and bereavement circumstances are taken seriously, and we adapt the approach to the realities of each account. Vulnerable persons are handled with care at every step.
Get started
Aged care fees or accommodation accounts outstanding?
Talk to a team that handles them with the care the sector requires.