Where other contact details are unavailable or out of date, a debt collector may make limited contact at a workplace — but the ACCC and ASIC debt collection guideline sets clear limits on how this is done.
Workplace contact must be discreet. We will not discuss your account with your employer or colleagues, and we will not disclose to anyone else that you have been contacted about a debt. If you tell us a more convenient way to reach you — a personal phone number or email, for instance — we will use that instead.
If workplace contact is causing you difficulty, let us know. We would much rather reach you through a channel that works for you, and updating your contact preferences is straightforward.
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