Payments & arrangements
Ways to pay, setting up a plan, and what to do if you have already paid.
How do I pay my account online?
Pay securely by card or bank transfer — in full or in part — through the portal or our Pay page.
Read articleIs paying online secure?
Yes. Card payments are handled by a PCI-compliant provider, and Merion never stores your card details.
Read articleCan I set up a payment plan online?
Yes. Log in to the portal and propose an arrangement that suits your circumstances — we consider every request fairly.
Read articleHow do I get a copy of my statement?
Request a full statement of your account online, and we’ll send it to the contact we hold for you.
Read articleWhat payment methods does Merion accept?
Your letter sets out the available payment methods. If you don’t have it, we can confirm your options.
Read articleWill I get a receipt when I pay?
Yes — keep a record of every payment, and contact us if you need confirmation of your balance.
Read articleWhat happens when I finish my payment plan?
When the final instalment clears, the account is settled and closed. Here’s what that means.
Read articleCan I change a payment arrangement I’ve already set up?
Yes. If your circumstances change, contact us early and we’ll review the arrangement with you.
Read articleHow do I make a payment?
Your letter sets out the available payment methods. If you no longer have it, we can help.
Read articleCan I set up a payment plan?
Yes. If you can’t pay in full, you can propose an instalment arrangement that suits your circumstances.
Read article