Help Centre

Will I get a receipt when I pay?

Payments & arrangements

Yes. When a payment is processed we can provide confirmation, and we recommend you keep your own record of every payment you make — the date, the amount, the method and any transaction reference.

Keeping these records protects you. If a question ever arises about what has been paid, your records and ours can be checked against each other quickly.

If you would like written confirmation of a payment, or an up-to-date statement of the balance remaining on your account, contact us and quote your reference number — we are happy to provide it.

Was this article helpful, or still not sure? Our team is happy to talk it through.