Privacy and dignity first
Contact appropriate to a disability services context, with strict privacy maintained throughout.
Disability & NDIS services
Debt recovery for disability & NDIS providers
Plan management arrears, NDIS billing shortfalls and support service invoices require sensitive, careful recovery. Merion recovers NDIS provider accounts professionally and in line with participant privacy obligations.
NDIS providers and disability services organisations face a distinctive credit challenge. Funding flows through plan managers and the NDIA, and when billing is rejected, delayed or disputed — because of coding errors, plan exhaustion or administrative holdups — the provider is left carrying the cost of the support already delivered. Chasing plan managers or private-pay participants for unpaid invoices requires care, discretion and an understanding of how NDIS billing actually works.
Merion recovers commercial accounts for NDIS service providers, support coordinators and disability services organisations. We handle NDIS invoice disputes, plan management arrears and private-pay shortfalls with the sensitivity participants and their families expect, and with clear respect for privacy throughout.
How we help
Recovery tailored to how you get paid
NDIS billing understood
Recovery grounded in NDIS funding structures, plan management arrangements and service agreements.
Invoice dispute handling
Clear, factual handling of billing disputes arising from coding, plan limits or administrative issues.
Services delivered deserve payment
NDIS providers carry real financial risk — let Merion recover what the service agreement entitles you to.
Common questions
Frequently asked questions
Can you recover from NDIS plan managers?
Yes — overdue amounts owed by plan managers or directly by participants or their nominees are commercial debts we recover with appropriate care.
How are participants and their families treated?
With genuine sensitivity. Contact is considerate and respectful, hardship is assessed fairly, and privacy is maintained strictly throughout the process.
What documentation do I need to refer an account?
Your service agreement, the relevant invoices, and any correspondence about non-payment or dispute. We assess the account on that basis before acting.
Get started
NDIS or disability service accounts outstanding?
Refer them — the appraisal is free and handled with care.