Privacy and clinical discretion
Contact appropriate to a healthcare setting, with personal information handled strictly under the Privacy Act.
Allied health
Debt recovery for allied health professionals
Gap payments, insurance billing disputes and unpaid client accounts are a persistent drain on physio, OT, speech pathology and psychology practices. Merion recovers them professionally and discreetly.
Allied health practices operate in a billing environment that creates overdue accounts at multiple points. Gap fees — the difference between the Medicare or private health fund rebate and the actual consultation fee — are invoiced to patients who sometimes dispute them, defer payment or simply stop responding. Insurance billing through WorkCover, TAC and icare adds another layer: statutory insurers process claims on their own timetable, reject codes for procedural reasons, and leave practices carrying the cost of treatment already delivered. In psychology and occupational therapy, NDIS billing shortfalls and plan management delays create their own category of arrears. And across all disciplines, unpaid client accounts accumulate in practices that are better at treating patients than chasing invoices.
Merion recovers commercial accounts for physiotherapy, occupational therapy, speech pathology, psychology and specialist allied health practices. We handle gap fee recovery, insurance billing shortfalls and private-pay client arrears with the discretion and privacy care the sector demands. Contact is appropriate to a clinical setting, hardship is assessed with genuine sensitivity, and every account is handled in line with the Australian Privacy Principles.
How we help
Recovery tailored to how you get paid
Gap fees and insurance billing
Recovery grounded in the specific billing structures of allied health — Medicare, private health, WorkCover and NDIS.
Hardship-sensitive
Genuine care for patient circumstances — firm on the account, respectful in every contact.
Treatment delivered should be treatment paid for
Don't write off gap fees and insurance shortfalls — refer them to a team that recovers with care.
Common questions
Frequently asked questions
Do you work with physio, OT, speech pathology and psychology practices?
Yes — all allied health disciplines are welcome. Whether the account is a gap fee, a WorkCover billing shortfall or an unpaid private-pay client balance, we recover it with the discretion the sector requires.
How are gap fee disputes and insurance billing rejections handled?
We review the clinical invoice, the rebate received and the gap calculation before acting. For insurance billing disputes, we assess the rejection reason and the basis for the claim — a factual approach resolves more than pressure with statutory insurers.
What does recovery cost and how is patient privacy protected?
Recovery is commission-only, agreed in writing before we start. Patient information is handled strictly under the Privacy Act 1988 and the Australian Privacy Principles — we collect what we need to recover the account and nothing more.
Get started
Gap fees or client accounts outstanding?
Refer them — the appraisal is free and handled with clinical discretion.