You can request a full statement of your account — every charge, payment and adjustment — at any time. Use the Request a statement page, or ask from within the portal.
To protect your privacy, we verify your details and then send the statement to the contact we hold on file, usually within one to two business days. You can ask for it by email or by post.
If anything on your statement doesn’t look right, you can raise it with us — see the article on questioning an amount, or the dispute a debt page.
Was this article helpful, or still not sure? Our team is happy to talk it through.