If you can’t pay an account in full straight away, you can propose a payment plan. Log in to the portal and use the Propose a payment plan option to tell us how much you can pay and how often.
We consider every request fairly and will be in touch to confirm an arrangement. Setting up a manageable plan early is always better than letting an account drift — it keeps your options open and stops the matter escalating.
If money is very tight, free and independent help is available from a financial counsellor through the National Debt Helpline on 1800 007 007. See our Financial Hardship Policy for more.
Was this article helpful, or still not sure? Our team is happy to talk it through.