If you believe you have already paid this account, let us know as soon as possible so we can review it and pause contact while we check.
The fastest way is the Dispute a Debt form. When you contact us, include the date you paid, the amount, the method (for example, bank transfer or card), and any receipt or reference you have. This information lets us confirm the payment with the original creditor quickly.
If the records show the account has been paid, we will update it and close the matter. If something does not match, we will explain what we have found so it can be resolved.
Was this article helpful, or still not sure? Our team is happy to talk it through.