If you are dissatisfied with any aspect of your experience with Merion, we want to hear about it so we can put it right.
You can lodge a complaint using the Make a Complaint form, or by phone or email. To help us resolve it quickly, please include your full name, contact details, your reference number, a description of the complaint, and the outcome you are seeking.
We will acknowledge your complaint promptly, give you a point of contact, and review it fairly. If we cannot resolve it to your satisfaction, you may escalate the matter to an external body — the ACCC or ASIC, or, for financial-service debts, the Australian Financial Complaints Authority (AFCA), which provides free and independent dispute resolution.
Was this article helpful, or still not sure? Our team is happy to talk it through.