If you are concerned about how we have handled your account or treated you, you can make a complaint. Raising a concern is free, it is taken seriously, and it will never count against you.
The simplest way to start is the Make a Complaint form. Tell us what happened and what you would like to see put right. We will acknowledge your complaint, review it properly, and respond to you within a reasonable time.
Our full approach — how complaints are recorded, reviewed and resolved — is set out in our Complaints Policy. If your complaint relates to how an account was handled, recovery activity can be paused while we look into it.
Was this article helpful, or still not sure? Our team is happy to talk it through.