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News & insights

Guidance on commercial debt recovery, cash-flow management and updates from the Merion team.

Understanding the debt recovery process

A plain-English walk through how commercial debt recovery actually works — from the first reminder to resolution — and where Merion fits in.

If a letter from Merion has landed on your desk, it is not a cause for alarm. Here is a clear explanation of what it is and the options open to you.

Recovery is most effective when there is less to recover. Five changes to billing and terms that measurably cut the age of your receivables.

In-house follow-up has a natural limit. Here are the signals that an account has reached the point where a specialist will do better.

A letter of demand is often the single step that resolves an overdue account. What separates one that works from one that is ignored?

The best recovery strategy is needing less recovery. A practical look at the credit-control habits that keep receivables healthy.

Debt does not stay recoverable forever. A general overview of why the age of an account matters — and why acting sooner is better.

Many overdue accounts grow beyond the original invoice. A clear look at when interest and recovery costs can be added — and when they cannot.

Debt collection in Australia sits inside a framework of regulators and ombudsman schemes. A plain guide to who does what.