If you would like independent help with your finances, free financial counselling is available in Australia. A financial counsellor is a qualified professional who can help you understand your options — and their service is free, confidential and independent of us.
The National Debt Helpline is a free service staffed by financial counsellors. You can call them on 1800 007 007, Monday to Friday. There is also guidance available online through the National Debt Helpline website.
Speaking with a financial counsellor will not count against you in any way. We are comfortable working with a counsellor or other adviser acting on your behalf — just let us know, and provide consent for us to speak with them, so we can help resolve your account.
Was this article helpful, or still not sure? Our team is happy to talk it through.