Privacy-first
Personal information handled in line with the Australian Privacy Principles.
Health & medical
Debt recovery for health & medical
Practices and medical suppliers need fees collected without compromising the sensitivity patients expect. Merion recovers professionally and discreetly, in line with privacy obligations.
In healthcare, how an account is handled matters as much as whether it is paid. Practices, specialists, allied health providers and medical suppliers all extend credit in one form or another, and overdue accounts still need to be recovered — but with care, discretion and a clear respect for privacy.
Merion recovers commercial and practice accounts with contact that is considerate and appropriate to a healthcare setting, careful handling of hardship and payment-plan requests, and privacy managed in line with the Australian Privacy Principles.
How we help
Recovery tailored to how you get paid
Considerate contact
A tone appropriate to patients and a healthcare setting.
Hardship-aware
Careful, fair handling of payment-plan and hardship requests.
Collected with care
Recovery that protects patient dignity and your practice's reputation.
Common questions
Frequently asked questions
How do you protect patient privacy?
We verify identity before discussing any account and handle personal information under the Privacy Act and Australian Privacy Principles.
Can you handle sensitive or hardship situations?
Yes. We treat vulnerability with care and consider fair payment arrangements — see our hardship and vulnerable-customers policies.
Do you recover for suppliers as well as practices?
Yes — both practice accounts and the commercial accounts of medical and equipment suppliers.
Further reading
Guides that may help
The commercial debt recovery process, end to end
What actually happens after you refer an overdue account — every stage from verification to resolution, and what you can see at each step.
The credit-control playbook
The habits that measurably shorten the time it takes to get paid — none of which need new software, only consistency.
Unpaid invoice: the escalation timeline
A practical, day-by-day timeline for chasing an overdue commercial account — from the day it falls due to the point where referring it makes sense.
Get started
Fees outstanding at your practice?
Talk to us about a discreet, professional recovery.