Commercial Debt Recovery
Commercial debt recovery is the heart of what Merion does. When a business invoice goes unpaid and your own reminders have run their course, we step in to resolve the account — professionally, firmly, and in a way that protects the commercial relationship behind it wherever that relationship is worth protecting.
What this service covers
Our commercial recovery service handles the full arc of a single overdue account, from the first formal contact through to resolution:
- verification of the debt, the documents and the debtor’s current details before any contact is made;
- professionally drafted letters of demand;
- structured written and telephone contact on a defined schedule;
- negotiation of payment in full, a payment arrangement, or a settlement;
- preparation of the matter for escalation where it cannot be resolved by agreement.
Our approach
Most overdue commercial accounts are not disputes — they are a cash-flow problem on the debtor’s side, or an invoice that has slipped down a priority list. Approached correctly, the large majority resolve without conflict. Our role is to apply that correct approach consistently: contact that is firm and factual, never aggressive, and always within the ACCC and ASIC debt collection guideline.
A third party signalling that an account is now being handled formally changes the dynamic of the conversation — and often resolves the matter while leaving your customer relationship intact.
Why it works
We work on a commission basis, so our fee is tied to what we recover. That single fact aligns our priorities with yours from the first day. Add disciplined process, modern tools and clear reporting, and the result is a recovery service that returns both funds and time to your business.
Ready to talk to Merion?
Whether you have accounts to recover or a question about a notice, the first conversation is always obligation-free.