Merion Pty Limited handles personal information in line with the Privacy Act 1988 and the Australian Privacy Principles (APPs). We only use your information for what we need it for — identifying you, contacting you about your account, and recovering the debt on behalf of our client.
Where your information came from
In most cases your information was given to us by the creditor you owe — the business whose account is overdue. Where a debt has been sold or assigned, some information may have come from the original creditor or a previous holder of the debt. We'll tell you who the creditor is when we contact you.
What we collect and why
Typically your name, contact details, the account details and a record of our dealings with you. We use it to confirm we're dealing with the right person, to contact you about the account, to discuss payment or arrangements, and to keep an accurate record. If you don't provide certain information, it may limit the options we can discuss with you.
Who we share it with
We may share information with our client (the creditor), and — where relevant and permitted — with payment providers, our professional advisers, or a credit reporting body where a debt is eligible to be listed. We don't sell your information, and we take care that our messages don't reveal the existence of a debt to anyone else.
Your privacy rights
You can ask us what personal information we hold about you and ask us to correct it if it's wrong. You can also make a privacy complaint — see our Privacy Policy or contact us. If we can't resolve it, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
This page is a plain-English summary, not our full Privacy Policy and not legal advice. It is being finalised. Please read our Privacy Policy for the complete detail.