Secure by default
Card payments handled by a PCI-compliant provider — we never store card details.
Payments
Refunds & payments policy
Merion accepts debtor payments securely online. This policy explains how payments, overpayments, errors and card chargebacks are handled.
Payments made to Merion are payments toward a genuine debt owed to one of our clients. Card payments are processed by a PCI-compliant payment provider; Merion never sees or stores your full card number. Bank transfers are matched to your account using the reference number on your notice.
Because payments settle a real debt, they are generally final. We will, however, promptly correct genuine errors and refund overpayments, as set out below. If you believe a payment was taken in error, contact us before raising a chargeback so we can resolve it quickly.
How we help
Recovery tailored to how you get paid
Overpayments refunded
Pay more than the balance and the excess is refunded to the original method.
Errors corrected
Genuine duplicate or mistaken payments are reversed once verified.
Chargebacks
Contact us first — most disputes are resolved faster than a card chargeback.
Fair, transparent payment handling
Talk to us first and we'll put genuine errors right, promptly.
Common questions
Frequently asked questions
Can I get a refund on a payment?
Payments settle a genuine debt and are generally final, but we refund overpayments and reverse genuine errors once verified. Contact us with your reference number.
I paid twice by mistake — what now?
Contact us with your reference number; once we confirm the duplicate, the extra payment is refunded to the original payment method.
Is it safe to pay by card online?
Yes. Card payments are processed by a PCI-compliant provider over a secure connection; Merion never sees or stores your card number.
Further reading
Guides that may help
The commercial debt recovery process, end to end
What actually happens after you refer an overdue account — every stage from verification to resolution, and what you can see at each step.
The credit-control playbook
The habits that measurably shorten the time it takes to get paid — none of which need new software, only consistency.
Unpaid invoice: the escalation timeline
A practical, day-by-day timeline for chasing an overdue commercial account — from the day it falls due to the point where referring it makes sense.
Get started
A question about a payment?
Contact us with your reference number and we'll help.