Considerate contact
Professional, measured communication appropriate to an education setting.
Education & training
Debt recovery for education & training providers
Unpaid tuition, course fees and enrolment debts are sensitive to recover. Merion collects them professionally, with the care that schools, colleges and training organisations expect.
Education providers carry a particular tension: fees must be collected to keep the doors open, but the people behind an unpaid account are students and families, and the provider's reputation rests on how they are treated. Heavy-handed recovery can cost more in goodwill than it returns in cash.
Merion recovers fees for private schools, colleges, registered training organisations and other education providers — firmly but considerately, with hardship handled sensibly and privacy respected throughout.
How we help
Recovery tailored to how you get paid
Hardship aware
Sensible handling of genuine hardship and instalment requests.
Privacy respected
Personal information handled in line with the Australian Privacy Principles.
Collect fees, keep your reputation
Recovery that protects the standing your institution depends on.
Common questions
Frequently asked questions
Will recovery reflect badly on us?
Our contact is professional and measured precisely so it doesn't. Handled well, formal recovery resolves the account without damaging your reputation.
Can you handle RTO and course-fee debts?
Yes — unpaid tuition, course and enrolment fees for RTOs, colleges and schools are commercial debts we recover regularly.
How are families in hardship treated?
Fairly. Genuine hardship is assessed on its merits and we work toward a realistic arrangement rather than escalating.
Further reading
Guides that may help
The commercial debt recovery process, end to end
What actually happens after you refer an overdue account — every stage from verification to resolution, and what you can see at each step.
The credit-control playbook
The habits that measurably shorten the time it takes to get paid — none of which need new software, only consistency.
Unpaid invoice: the escalation timeline
A practical, day-by-day timeline for chasing an overdue commercial account — from the day it falls due to the point where referring it makes sense.
Get started
Unpaid fees on the books?
Refer them to a team that recovers with care.